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All my files are deleted with this new update absolutely not acceptable.

ashley_pitter278
ashley_pitter278 Posts: 2 ✭
in Community Support
Where did my files go with this stupid update?

Answers

  • wayne_sauder
    wayne_sauder Posts: 673 PRO
    @ashley_pitter278
     I have not known Onshape to lose data. Are you logging in with the account that you created the data in? Have you clicked on the My Onshape in the upper left corner? Have you contacted support? All this will be more helpful than blaming an update, which by the way there hasn't been one for almost 3 weeks. 
  • lougallo
    lougallo Posts: 2,020 image
    @ashley_pitter278 We are talking to your school. I think they added single sign on and used a different email than you originally signed up.  Your data is there.. you are probably signing in under a. new email.  We are working with your school to fix their configuration issue.
    Lou Gallo
    Sr. Director of Product Definition. UX and Support
  • Jason_S
    Jason_S Posts: 225 image
    @ashley_pitter278
    I see you have two accounts. If you can make a support ticket we can help you. Go to the (?) in the top right when you sign in -> log a bug.
    Support & QA

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