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john_rousseau
VP of Technical Operations for Onshape. Proud husband and father. Avid cyclist. Ex-paramedic and search dog trainer / handler.
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Re: Improvements to Onshape - November 1st, 2022
We spent several months (a few years ago) dealing with spammers that were abusing our high-reputation email service on Free and Education accounts to send ads. The only successful mitigation was to … (View Post)3 -
Re: Let's solve the speed issue
Hi @black_kydex. So I usually stay out of this stuff, but "As everyone knows, the server(s) for OnShape are routinely bogged down by user volume," is just not true. The job of my team is to… (View Post)3 -
Re: Current ITAR status or roadmap
We definitely realize how important ITAR support is to our customers. As with all upcoming improvements to Onshape, we do not release roadmaps or dates for delivery. This allows us to be agile in our… (View Post)1 -
Re: "Onshape is not connected"
Hi @dan_engerer. We've traced a bunch of these over the years and they very frequently are caused by network disconnects on our customer's side of the network. Are you switching networks? A common ca… (View Post)1 -
Re: Why are my students constantly getting a message to "refresh their browser" while working?
Hi @robert_deason. Sorry for the annoyance. You are seeing "Onshape is not connected" because the network connection between the student computer and our servers is being broken. When the s… (View Post)2