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Best way to handle with a Unable to connect in a Specific area

emagdalenaC2iemagdalenaC2i Member, Developers Posts: 459 ✭✭✭✭
A few days ago we woke up with the message "Unable to connect in Western Europe" when trying to create or edit a document in Onshape. So users here in Europe could not work for a short period of time.

That issue was resolved as you can see here https://status.onshape.com/incidents/330r665ngcn7 and here https://status.onshape.com/incidents/4tvm5n0g1gxf

But we don't know if Onshape has taken some measures to prevent it from happening again or to minimize the effect of such an error.

In this particular case, being an error of a regional server, we could work normally by accessing another specific regional server. Even without noticing important differences in performance.

This is the list of servers:
North America: cad-usw2.onshape.com
Europe: cad-euw1.onshape.com
Singapore: cad-aps1.onshape.com
Australia: cad-aps2.onshape.com
Japan: cad-apn1.onshape.com

So, some options that could be implemented:
- Inform users on the status page of the option to temporarily connect to another regional server
- Redirect traffic automatically from the affected server to another one

Finally, an uptime of 99.99%, as you can see in the picture below, deserves a "Great work Onshape"


Un saludo,                                                      C2i Change 2 improve                                   ☑ ¿Por qué no organizamos una reunión online? 
Eduardo Magdalena                        Consulting Partner de Onshape                                                 Averigua a quién conocemos en común

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