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Best way to handle with a Unable to connect in a Specific area
emagdalenaC2i
Member, Developers, Channel partner Posts: 863 ✭✭✭✭✭
in General
A few days ago we woke up with the message "Unable to connect in Western Europe" when trying to create or edit a document in Onshape. So users here in Europe could not work for a short period of time.
That issue was resolved as you can see here https://status.onshape.com/incidents/330r665ngcn7 and here https://status.onshape.com/incidents/4tvm5n0g1gxf
But we don't know if Onshape has taken some measures to prevent it from happening again or to minimize the effect of such an error.
That issue was resolved as you can see here https://status.onshape.com/incidents/330r665ngcn7 and here https://status.onshape.com/incidents/4tvm5n0g1gxf
But we don't know if Onshape has taken some measures to prevent it from happening again or to minimize the effect of such an error.
In this particular case, being an error of a regional server, we could work normally by accessing another specific regional server. Even without noticing important differences in performance.
This is the list of servers:
This is the list of servers:
North America: cad-usw2.onshape.com
Europe: cad-euw1.onshape.com
Singapore: cad-aps1.onshape.com
Australia: cad-aps2.onshape.com
Japan: cad-apn1.onshape.com
So, some options that could be implemented:
- Inform users on the status page of the option to temporarily connect to another regional server
- Redirect traffic automatically from the affected server to another one
Finally, an uptime of 99.99%, as you can see in the picture below, deserves a "Great work Onshape"
Finally, an uptime of 99.99%, as you can see in the picture below, deserves a "Great work Onshape"
Un saludo,
Eduardo Magdalena C2i Change 2 improve ☑ ¿Por qué no organizamos una reunión online?
Partner de PTC - Onshape Averigua a quién conocemos en común
Eduardo Magdalena C2i Change 2 improve ☑ ¿Por qué no organizamos una reunión online?
Partner de PTC - Onshape Averigua a quién conocemos en común
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