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Impossible to use every other day.

lepeltier_kévinlepeltier_kévin Member Posts: 1
edited September 2019 in Product Feedback
(i don't write english, sorry)
Hello, I use the free version of onShape, and I am very happy.
But ... :wink:
Some day, it is impossible to use it.
I made a video demonstration, but before, some presicion:
- Sometimes it works ... really good, no lag, no freeze, no bug, for hours.
- My browser passes all the tests.
- I use linux and Firefox, but it's the same with chrome.
- When the message "One moment" appears, it will not disappear anymore.

The video

freeze, vanish 3d view, has "almost" all server requests.

How can I fix this problem when it occurs?
Thank you for your attention.


  • EvanEvan Onshape Employees Posts: 58
    @lepeltier_kévin - given what I am seeing in your video, it looks as though an issue is occurring at the system or driver level.  It appears as though your whole display is freezing, and then the WebGL context is lost and never restored.

    The first thing to check is that your display driver, operating system, and browser are up-to-date.  My first suspicion is that there is an issue with the display (NVIDIA) driver that is causing some instability on your system.
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