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Workspace background is black?

sam_cole321sam_cole321 Member Posts: 5
Hi! I know there are already three threads about this, but they're all at least a year old, and none actually fixed the issue for me, so I'm shooting my shot:
The workspace background is black. 
I can't see any measurements, as they are Also black. 
I've tried everything I can think--I've made sure Chrome uses the higher performance graphics processor, I've reinstalled the drivers for it, I've made my Chrome theme the default, I've put Windows 10 into light mode, I've disabled all my extensions, I've gone into Incognito, I've updated my computer, I've restarted, I've updated Java. Nothing. I'm panicking a bit here, as I'm using this site for a high school class, and remote learning means I'm pretty much screwed if I can't figure this out. Is there any known way to fix this? 

I'm using a Surface Book (the first one), Windows 10 2004 version, and version 85.0.4183.102 of Chrome, if it helps. Here's a screenshot, as well:

Thank you for your time!

Answers

  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 3,335
    Is Chrome up to date? If it is urgent, try another browser. The last thread said to update Java but I've no idea why that would have any effect.
  • MBartlett21MBartlett21 Member, OS Professional, Developers Posts: 1,913 EDU
    @sam_cole321
    Can you post a screenshot of the check page?
    MB - I make FeatureScripts: View FeatureScripts
  • sam_cole321sam_cole321 Member Posts: 5
    @sam_cole321
    Can you post a screenshot of the check page?

    Gotcha! Apparently Edge does the job, so I'm alright now (although I still am curious why this is happening. Still leaving the check in the off chance it somehow pinpoints the issue). Thank you both for the help though!
  • Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 166
    Hi @sam_cole321,

    Thank you for posting the results of the check page. From what I can see it does not look like Chrome is using your graphics processor. The GL renderer says "Google SwiftShader", this is a software renderer. If you have a graphics card I would expect to see it's name. For example something like AMD / NVidia or Intel. The issue you are seeing could be a bug with Google SwiftShader. Furthermore the rendering performance is low as well.

    You may want to ensure Chrome is able to correctly use your graphics card. 

    Paul
  • sam_cole321sam_cole321 Member Posts: 5
    For posterity: I didn't have hardware acceleration enabled. If you're also having the issue, make sure it's turned on ^^
  • brynjar_andresenbrynjar_andresen Member Posts: 1

    Just for the record, pitchin' in with what solved it for me. Had the same problem as OP. Black and slow.

    Went to

    chrome://flags/

    and enabled "Override software rendering list".

    Restart and all worked like a charm, test shows graphic card and not Swiftshader.

    :)


  • stacie_mars898stacie_mars898 Member Posts: 1

    Thanks - I had the same issue with a black background today. Previously no problems on the same browser but today ... black and slow.

    I tried brynjar's suggestion and it worked perfectly! T

    Thanks for posting!!!!

  • PeteYodisPeteYodis Moderator, Onshape Employees Posts: 379

    For those that have had this issue, can you type this in Chrome and then past the results back here in this thread: chrome://gpu

    I'm looking to see if there are trends with the graphics cards involved. Ideally we don't want users to have to enable the override software rendering list if possible.

  • liad_levinliad_levin Member Posts: 2


    Graphics Feature Status

    • Canvas: Software only, hardware acceleration unavailable
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Disabled
    • OpenGL: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Renderer: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Vulkan: Disabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable

    Problems Detected

    • Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
    • Disabled Features: gpu_compositing

    Version Information

    Data exported2020-10-18T09:02:53.561ZChrome versionChrome/86.0.4240.75Operating systemWindows NT 10.0.18363Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/software_rendering_list.jsonDriver bug list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/gpu_driver_bug_list.jsonANGLE commit id8fe0309421692D graphics backendSkia/86 fe61f1806d406858a2ed399b6dfeef1c40d06284Command Line"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-gpu --flag-switches-begin --enable-webgl-draft-extensions --ignore-gpu-blocklist --flag-switches-end

    Driver Information

    Initialization time218In-process GPUfalsePassthrough Command DecoderfalseSandboxedtrueGPU0VENDOR= 0x8086, DEVICE=0x3ea0, SUBSYS=0x089c1028, REV=2, LUID={0,84787}GPU1VENDOR= 0x10de, DEVICE=0x1d13, SUBSYS=0x089c1028, REV=161, LUID={0,87572}GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,87534}OptimusfalseAMD switchablefalseDesktop compositingAero GlassDirect compositionfalseSupports overlaysfalseYUY2 overlay supportNONENV12 overlay supportNONEBGRA8 overlay supportNONERGB10A2 overlay supportNONEDiagonal Monitor Size of \\.\DISPLAY113.9"Diagonal Monitor Size of \\.\DISPLAY221.5"Driver D3D12 feature levelNot supportedDriver Vulkan API versionNot supportedDriver vendorDriver version26.20.100.8141GPU CUDA compute capability major version0Pixel shader version3.00Vertex shader version3.00Max. MSAA samples4Machine model nameMachine model versionGL_VENDORGoogle Inc.GL_RENDERERGoogle SwiftShaderGL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencilDisabled ExtensionsDisabled WebGL ExtensionsWindow system binding vendorWindow system binding versionWindow system binding extensionsDirect rendering versionunknownReset notification strategy0x0000GPU process crash count0gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Compositor Information

    Tile Update ModeOne-copyPartial RasterEnabled

    GpuMemoryBuffers Status

    R_8Software onlyR_16Software onlyRG_88Software onlyBGR_565Software onlyRGBA_4444Software onlyRGBX_8888GPU_READ, SCANOUTRGBA_8888GPU_READ, SCANOUTBGRX_8888Software onlyBGRA_1010102Software onlyRGBA_1010102Software onlyBGRA_8888Software onlyRGBA_F16Software onlyYVU_420Software onlyYUV_420_BIPLANARSoftware onlyP010Software only

    Display(s) Information

    InfoDisplay[2528732444] bounds=[1920,360 1280x720], workarea=[1920,360 1280x680], scale=1.5, rotation=0, panel_rotation=0 internal.Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/no-alpha)BGRX_8888Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/alpha)BGRA_8888Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/no-alpha)BGRX_8888Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/alpha)BGRA_8888Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/no-alpha)BGRX_8888Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/alpha)BGRA_8888SDR white level in nits80Bits per color component8Bits per pixel24Refresh Rate in Hz60InfoDisplay[2779098405] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 external.Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/no-alpha)BGRX_8888Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (sRGB/alpha)BGRA_8888Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/no-alpha)BGRX_8888Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (WCG/alpha)BGRA_8888Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/no-alpha)BGRX_8888Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}Buffer format (HDR/alpha)BGRA_8888SDR white level in nits80Bits per color component8Bits per pixel24Refresh Rate in Hz59

    Video Acceleration Information

    Encode h264 baseline0x0 to 1920x1088 pixels, and/or 30.000 fpsEncode h264 main0x0 to 1920x1088 pixels, and/or 30.000 fpsEncode h264 high0x0 to 1920x1088 pixels, and/or 30.000 fps

    Vulkan Information


    Device Performance Information

    Total Physical Memory (Gb)15Total Disk Space (Gb)0Hardware Concurrency8System Commit Limit (Gb)18D3D11 Feature LevelUnknownHas Discrete GPUunknownIntel GPU Generation9Software RenderingYes

    Diagnostics

    ... loading ...

    Driver Information for Hardware GPU

    Initialization time218In-process GPUfalsePassthrough Command DecoderfalseSandboxedtrueGPU0VENDOR= 0x8086, DEVICE=0x3ea0, SUBSYS=0x089c1028, REV=2, LUID={0,84787}GPU1VENDOR= 0x10de, DEVICE=0x1d13, SUBSYS=0x089c1028, REV=161, LUID={0,87572}GPU2VENDOR= 0x1414, DEVICE=0x008c, LUID={0,87534}OptimusfalseAMD switchablefalseDesktop compositingAero GlassDirect compositionfalseSupports overlaysfalseYUY2 overlay supportNONENV12 overlay supportNONEBGRA8 overlay supportNONERGB10A2 overlay supportNONEDiagonal Monitor Size of \\.\DISPLAY113.9"Diagonal Monitor Size of \\.\DISPLAY221.5"Driver D3D12 feature levelNot supportedDriver Vulkan API versionNot supportedDriver vendorDriver version26.20.100.8141GPU CUDA compute capability major version0Pixel shader version3.00Vertex shader version3.00Max. MSAA samples4Machine model nameMachine model versionGL_VENDORGoogle Inc.GL_RENDERERGoogle SwiftShaderGL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencilDisabled ExtensionsDisabled WebGL ExtensionsWindow system binding vendorWindow system binding versionWindow system binding extensionsDirect rendering versionunknownReset notification strategy0x0000GPU process crash count0gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

    Graphics Feature Status for Hardware GPU

    • Canvas: Software only, hardware acceleration unavailable
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Out-of-process Rasterization: Disabled
    • OpenGL: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Renderer: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Vulkan: Disabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable

    Problems Detected for Hardware GPU

    • Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
    • Disabled Features: gpu_compositing


  • liad_levinliad_levin Member Posts: 2

    as said before its a gpu problem with google. for urgant use you should change browser untill this problam is resolved.

    i used brave browser to check and it works great

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