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Unable to login to the App

andrew_jordan416andrew_jordan416 Member Posts: 7 ✭
in Onshape Mobile
I updated my iOS to 14.2 and now I cannot log in to the OnShape app. I am given a message that states "sign-in failure: invalid email or password". I checked for spaces before my user name as someone else suggested, and changed my password. Both have not worked. Prior to updating, this app worked fine.

Thank you.
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Comments

  • Domenico_DDomenico_D Member, Onshape Employees Posts: 59 EDU
    @andrew_jordan416 I'm sorry you are having trouble using the app. I'm on iOS 14.2 and not having any issues.

    I'd recommend checking that the Onshape app is up to date.

    Also, is it possible that your device got disconnected from wifi when you updated?

  • andrew_jordan416andrew_jordan416 Member Posts: 7 ✭
    Thank you for the suggestion! The app is up to date, but I will try uninstalling and reinstalling to see if that fixes it.
  • andrew_jordan416andrew_jordan416 Member Posts: 7 ✭
    Uninstalling and reinstalling the app did not work. Any other ideas I can try? Thanks!
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