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Set up student Enterprise account deletes older account
stephanie_bartolotta
Member Posts: 6 PRO
Has any one else run into the following problem?
I have students that have created accounts previously using their school email address. This year is my school's first year using Onshape Enterprise, when I set up my student's accounts via Enterprise, it deletes their old account with prior documents they have created. Is there any way to restore their documents or are they lost forever?
I have students that have created accounts previously using their school email address. This year is my school's first year using Onshape Enterprise, when I set up my student's accounts via Enterprise, it deletes their old account with prior documents they have created. Is there any way to restore their documents or are they lost forever?
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It sounds like your enterprise might be configured with a single sign on (SSO) provider like Google (there are other options). One of the options for SSO in Onshape Enterprise is to "Disable Onshape Password Sign In". If this option is selected, it will disable the Onshape passwords of members of the enterprise, which means they will no longer be able to get into their personal (old) accounts. The accounts are still there though, the students just can't sign into them anymore.
To fix this, an admin of the enterprise will have to edit the SSO they set up in Enterprise Settings>Authentication and deselect the option "Disable Onshape Password Sign In." Once this is changed the students will be able to get into their personal accounts again. This will also change the login page of your enterprise to allow users to sign in with their Onshape password, or with the SSO your school has.
To edit a SSO configuration click on the