Student account resetting passwqord

rod_muirhead943

I have a student who continues to reset his password and the reset password page is seen on the screen for just a flash and the login page appears.  The student and I are not given a chance to reset his password so he can start OnShape?  Need assistance asap please.

Brien_McCormick

Hi Rod,

I am creating a help ticket to try and resolve this issue for you.

~Brien

rod_muirhead943

Brian, the passwords we set up for both students worked just fine from my cpu.  When the students try them on their tablets is does not work.  We do get to reset the password, the students do receive the email, the students finally get the reset password page and reset their passwords and it still dose not work.. We rest their passwords three times then gave up.  Need assistance asap please.

creynolds

Rod and Brien I am having the same issue. I created accounts with my students in class just this past Tuesday and during my first period class we received an error going from page 1 to page 2 of the account setup process.

On Tuesday the students were told that an account already existed with that email address, even when the students had never used Onshape at all. They attempted to reset passwords or resend activation emails neither of which worked. I created a ticket and I am awaiting a reply.

Brien, you were actually helping me with the matter Tuesday and now that I am reattempting with the group again today we are experiencing the same issues.

My new ticket is, #251714, I included students emails for the accounts that they were attempting to create.

Thanks for all your help!

-Chris