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KIRI:Moto won't open

RichardThijsRichardThijs Member Posts: 2 EDU
Hi all,
When a colleague of mine tries to open a Kiri:Moto file, it won't open at all. 
He has an educator licence.

I have the same licence and I am able to open Kiri:Moto. 
Who can help?
We are able to open https://grid.space/kiri/, but not integrated in Onshape. 

Can anybody help?
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