Onshape Not Loading

wayne_sauder

I am trying to load onshape in a browser on a I pad pro, the document page loads, but when I try to open a document all I get is the spinning circle and the message. Any ideas? It used to work.  

john_rousseau

You should install the Onshape app from the Apple App Store. Running Onshape in a mobile browser is not supported.

wayne_sauder

@john_rousseau
 
I do run the app and do as much as I can there, however when I am in the field with only my I pad and need to create a drawing, edit properties, or one of the many other things that are not available in the app.  I used to be able to open a browser and do what I needed to, to get by before going back to the app for a much better user experience. Now with this behavior my I pad is pretty well useless because I can't rely on it as a stand-alone machine when going on the road. It has the capabilities because I used it this way for a good 6 or 8 months.  

john_rousseau

Ah, now I understand. Thanks for the explanation. I'm asking internally to see if anyone knows why the mobile Safari stopped working. 

ravi

I am able to open the documents in iPad Pro and writing this reply from iPad Pro. I am using safari on iPadOS 15.1. Can you open ticket so we can investigate

wayne_sauder

@ravi
@john_rousseau
Ticket submitted. Thanks.  

DeLorean_Daze

I've had issues with the app for weeks not registering sketch entities after I draw and enter them. Not letting me select inside drawings to extrude It feels like a communication with the server issue, like a lag. It's only with anything relatively new I just added. Anything thats been in the project for a while I can do anything with.  Haven't been able to get it resolved with support for weeks. Today, the app is completely unusable. Took me 2 hours to try to get a sketch to let me select the lines to dimension them to extrude and finally just gave up. I don't know if it's a problem with the app or on the new iPadOS 15 side, but The app has been smooth sailing for two years and all the sudden I haven't been able to do anything. I use it on a daily basis too.