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why can't I get logged in on another computer?

loltonka4x4andmoreloltonka4x4andmore Member Posts: 6 EDU
in General
ok so I am obviously logged in on this computer (chrome book) and on another (mac) but for certain purposes I want to log in on another mac but when ever i try it says "invalid password or email" and I know my email is right and I have tried changing my password then reentering the password many times and have not got working how do I get logged in?

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Answers

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 392
    Hi @loltonka4x4andmore. I can see the mac and the Chromebook activity in our logs, but I am not seeing any failed logins. There is nothing on our end that would prevent you from using another machine.

    Please check that you can type the new password into a text file to make sure that all the keys are working and that the keyboard isn't set to a different layout.

    Can you try again and let me know the exact time of the login failure?
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • loltonka4x4andmoreloltonka4x4andmore Member Posts: 6 EDU
    I just tried again at 7pm 
  • loltonka4x4andmoreloltonka4x4andmore Member Posts: 6 EDU
    and it still wasn't working what should i try next?
  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 392
    I see successful logins from one Mac and one Chromebook at that time. I don't see any failed requests. This means that the request from your other mac isn't getting to our servers. If you are seeing "invalid password or email", I don't know where that is coming from.

    Is this other mac a trusted machine? Are you sure you are going to https://cad.onshape.com?
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • loltonka4x4andmoreloltonka4x4andmore Member Posts: 6 EDU
    Answer ✓
    thank you for all your help we got it figured out by re-uploading the new password
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