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Error message: Onshape is not connected. Your document is saved.
Peter3D
Member Posts: 4 EDU
I have been getting this message for the last few weeks, and then unable to work on my models. Now just when working on a model, even in the first sketch I am interrupted by this message, and cannot do further work on the model. I've been using OS for a few years with no problems, and nothing has changed in my setup or local network. How do I fix this?
Using Chrome and Win10. Connection is cabled to a fiber based gigabit provider
Using Chrome and Win10. Connection is cabled to a fiber based gigabit provider
0
Answers
We went through that a few years ago here. Comcast replaced our modem with a new Cisco modem, and after that we kept getting dropped connections to Onshape 10-20 times a day. After some back and forth with Onshape support (thanks guys!) and Comcast, we finally got Comcast to replace the modem with a different Netgear modem and we haven't had any issues since then.
Thank you for your suggestion. Just to be sure, I've now connected my LAN cable directly to the Fiber Box from my internet provider. Still can't access the models...
The issue also exists if I try to access the models from my work, and I tested this when the problem started on my home PC.
Please open a support ticket so we can investigate further.
Best,
Mike