Internal error - all drawings corrupted

bert_fourie

I have lately experienced internal errors on detailed drawings. The first time it happened I bit the bullet and re-did a few hour's worth of work. This morning when I opened a set of drawings I have spent two days on, it is again the internal error and red everywhere. I don't know what is going on, but it is a serious issue for me if I cannot trust Onshape to be reliable. What is going on? I logged the problem with Onshape support but need urgent resolution, I have a customer waiting.

bert_fourie

The problem was solved with help of support by "unhiding" all parts using "show all" and then refreshing the drawing - what I find strange is that I never hid any parts and neither did I see any hidden parts going through the process! It seems to be a recent problem with Onshape?

mthiesmeyer

Hi @bert_fourie,

There was a bug in our caching mechanism. The process that support took you through is a way to force the drawing to recalculate the data it depends on.

That cache has been disabled for now and the bug is being worked on. Sorry for the interruption, please know that we treat any interruption to our service, like this, with the utmost seriousness.

Best,

Mike

bert_fourie

Thanks for your support - I got a big fright thinking my work is gone. As always, Onshape came through! Thanks!