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tried to change my password and i get invalid PW. how can that be?

donald_8donald_8 Member Posts: 40 ✭✭
ok i give up. i logged in and tried to change my password and  i get invalid PW. how can that be i log in with it??

Best Answers


  • Narayan_KNarayan_K Member Posts: 379 ✭✭✭
    @ donald_8 , Please ensure your password meet the following requirement.

  • donald_8donald_8 Member Posts: 40 ✭✭
    my new PW did meet the requirements. 
  • donald_8donald_8 Member Posts: 40 ✭✭
    failure to update new PW , incorrect old PW
  • _Ðave__Ðave_ Member, Developers Posts: 712 ✭✭✭✭
    Is there not an option to reset your password? If not then there should be.
  • donald_8donald_8 Member Posts: 40 ✭✭
    that's what i'm trying to do but it won't let me because of invalid old PW which is the same PW i use to log in with
  • _Ðave__Ðave_ Member, Developers Posts: 712 ✭✭✭✭
    Likely someone from Onshape will respond and help you out.
  • donald_8donald_8 Member Posts: 40 ✭✭
    i hope so
  • donald_8donald_8 Member Posts: 40 ✭✭
    thank you all I was able to change my PW in my account
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