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Could not send confirmation email for student accounts.
todd_gernheuser
Member Posts: 1 EDU
All but one of my class of 17 did not receive my team invite and then received this message after completing the manual signup process. (Onshape could not send confirmation email) I know that the email addresses I used for the invites were accurate.
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Sorry you are having trouble with getting students into Onshape. It sounds like your school might have a filter blocking emails from our service. Your IT department will likely have to whitelist our domain for students to get the activation email.
For account issues like this, please reach out to our support team and let them know some of the students emails that are having trouble. They will be able to check for any issues and confirm what is going on. To contact support in Onshape, first sign in, then click on the question mark icon at the top right and select "Report a bug" or "Contact Support."