Is it just me, or did Onshape suddenly get crazy slow a few weeks ago?

shawn_crocker

Very slow.  Everything loads slow.  Thumbnails come come in slow.  publications keep flashing and reloading.  Just all around crappiness.  Has something happened?  Am I alone in this?  Only thing I can think of it could be on my end is windows 10 updates are starting to try and force my perfectly fine computer into obsolescence?  That might just be me being paranoid though.

john_rousseau

Hi @shawn_crocker. Sorry you are having issues. We have a lot of metrics and alerts around performance and we don't know of anything particularly bad or systemic. If thumbnails are coming in slowly, that suggests a network or client-side issue. Please open a support ticket and we'll see if we can find the cause.

john_rousseau

Hi @shawn_crocker. Sorry you are having issues. We have a lot of metrics and alerts around performance and we don't know of anything particularly bad or systemic. If thumbnails are coming in slowly, that suggests a network or client-side issue. Please open a support ticket and we'll see if we can find the cause.

shawn_crocker

@john_rousseau
Thank you.  I have had one open for a bit.  Just checking to see if this slowness is noticed by others.

Rhett_Robinson

What numbers have you been getting in the performance check recently? Mine is usually off the charts in the green and I have really fast internet, but I have noticed some random times where loading has been really slow for fairly simple things. It hasn't been predictable to send in a ticket for it, but I have noticed this before.

shawn_crocker

@Rhett_Robinson
Performance checks are always great for me.  Also off the chart but I think this check is more of a graphical test.  My symptoms feels like consistent restriction on bandwidth except I don't have any constriction and I am experiencing this sluggishness on my home computer as well.  I am suspicious of Microsoft to be honest.  It wouldn't be the first time an OS physically pushed people into new devices and software(apple).  I do feel an uncomfortable connection with a recent big windows 10 update.  But Onshape also had an update around this time as well so...

eric_pesty

@shawn_crocker
Have you tried different browsers? With Onshape any changes in behavior are more likely related to browser version changes than Operating System updates...
Believe it or not Edge on Windows is actually pretty good, like a "lightweight/barebones" version of Chrome with fewer features/addins that could cause slow-downs so worth a try.

shawn_crocker

Thanks @eric_pesty
I have tried switching back to edge for a day but didn't notice a difference.  I think I will give it another try to be sure I just wasn't maybe feeling sour about the whole affair that day.

jahan_zaib_ali

Sharing my experience in the past couple of weeks, also have noticed a slowdown in opening assemblies and drawings. Publications on the other hand have been even slower.

shawn_crocker

@jahan_zaib_ali
For me, anything more than 10 or 15 items in a publication starts to make the document really inefficient.  I think its because every time anything in the document changes, every single item starts reloading its thumbnails.  Maybe not ever change but it feel like almost ever time I do something, the document starts to hang up as it calls out again for a bunch of thumbnails to reload.  I do find thumbnails in general are very noticeably, loading in slower then I am used to.  I'm finding modals also load in there data slower.  opening a modal to edit an assembly items configuration I find slower then usual.  The window opens but the inputs seem to have to think a bit before loading in.

rick_sanger

Yep - seems DOG SLOW (on chrome) for the past 3 or 4 weeks.  Windows 10, chrome AND edge

Sean_Phillips

Its terrible. 
The constant responses from OnShape are 
"It's a bug - we will fix it"
"It's functioning properly"
"It's working correctly"
But no one actually explains "WHY" we are having problems....
OnShape is garbage.

shawn_crocker

@Sean_Phillips
Wow!  Garbage?  I think not.  I do think we need to keep the pressure on when the system is going through a slow spell though.  Just to be sure Onshape knows the user experience is suffering.  I'm thinking slowness is not really grounds for bashing this extremely powerful system seeing as it is usually very fast.  I am often made aware of how fast it usually is when when I open up an old sold works version of a large assembly that has moved on into Onshape.  I don't find it is slow all the time it just goes through spells of slowness and I think threads like this allow people to feel like the slowness is more visible to others as well and their not alone.  I find it easy when it comes to slowness, for the issue to feel isolated to just me.  I do agree that Onshape sometimes doesn't make it clear what the slowness is.  It would be easier to pallet a spell of slowness if we new why it was happening.  For me, when everything else I am doing on the internet is remaining stable but only Onshape has gotten slow, it makes me feel like the servers or loaded up for some reason.  But not knowing for sure makes me feel like I am in a state of limbo.  If I start trying to more intensively test my computer setup and connection, I feel in the back of my mind that I am wasting my time because my gut is telling me its Onshape servers.  BTW, I am not experiencing the same slowness anymore and have not for a few months.

adrian_vlzkz

I found that there was a Windows Update that was overwriting our nVidia GPU application settings for "power saving" reasons Chrome was not using the GPU.

We had to go into Windows Graphics Settings to add Chrome as an exception.