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One document prompting me to refresh constantly, cant work in the workspace.

olo353olo353 Member Posts: 2 EDU
Hi there,
I have one document that I work on from time to time, it is a larger project so come back to it often. Whenever I try to open it, it tells me I need to refresh my browser as Onshape is not connected. When I do refresh, it gives me the same error message, and therefore I cannot access the document. It is very frustrating as I have some good ideas and developments, but I cannot get onto the document to edit it and add those new ideas. This does not happen on anyother document, older and newer than this.
Hopefully there is a fix.
Thanks in advance.

Comments

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 392
    Hi @olo353. Please open a support ticket and share your document with support. We should be able to help. 
    John Rousseau / VP, Technical Operations / Onshape Inc.
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