Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
session timeout
doug_hills
Member Posts: 29 ✭
in General
Hi,
I've been using OnShape for a few months now, and it's been really great.
But lately, in the last couple of weeks, it struggle to stay connected. I only get a minute or two before it has to reconnect. the last thing I drew has to be redone. its really frustrating to work this way.
I've been using OnShape for a few months now, and it's been really great.
But lately, in the last couple of weeks, it struggle to stay connected. I only get a minute or two before it has to reconnect. the last thing I drew has to be redone. its really frustrating to work this way.
0
Comments
Looking at your connection metrics, I can see generally good performance with just an occasional latency spike. Looking at our logs, I can see that the websocket disconnects are coming from the client or the network. The server side is not initiating the disconnect.
I can see your login events coming from 2 different locations (I don't want to say too much on the forum). Are you using a VPN? Any network or security tool changes recently?