Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
Onshape not connecting and unable to model, despite passing all checks

Hello, My cousin has been able to access his account and the webportal. However when he tires to open a document, it seems unable to render and produces the "Onshape not connected" error. Any assistance would be greatly appreciated.
0
Answers
I have similar issue, sorry for opeing older post. I'm unable to connect to any document, it just says:
… and nothing ever loads.
The connection seems to be alright:
I even tried disabling my antivirus (Avast) and VPN if that makes any difference, but not, still an issue.
There are no Ad-blockers or other extensions present in the browser, switching to different one makes no difference. Tried Chrome, Edge and Opera.
@monkey_miniatures Avast is a known culprit. Please try uninstalling.
@NeilCooke looks like their AntiTrack was the culprit, temporary killingthe process did the trick, so I removed this part of their security. What an awful program, will most likely return to AVG or Eset.