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Onshape not connecting and unable to model, despite passing all checks

Togia_HTogia_H Member Posts: 4 ✭
in Community Support
Hello, My cousin has been able to access his account and the webportal. However when he tires to open a document, it seems unable to render and produces the "Onshape not connected" error. Any assistance would be greatly appreciated.

Answers

  • Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 214
    Hi! Have your cousin try out the https://cad.onshape.com/check page and report back the results here. 
  • Togia_HTogia_H Member Posts: 4 ✭
    Hello Paul,

    Thank you for your help. 

    That website is the "checks" I was referring to in my initial post. 

    I have attached a screen shot of his results.
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 5,688
    Make sure there are no adblockers or any other similar add-ins enabled.
    Senior Director, Technical Services, EMEAI
  • Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 214
    @Togia_H, Sorry missed that in your post. Aside from Neil's recommendation , 

    1. Was this always an issue or did it recently start happening?
    2. Can your cousin access Onshape from a different computer / location?
    3. Any firewall software being used?
    4. Any errors in the browser console? 
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