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Imported image different between desktop and android

I imported an image from my android phone and then placed it in a sketch, rotated moved it with my needs. Then I decided to continue in desktop and when I open the sketch, the image is in other orientation and different dimensions. Why is that? Thanks in advance

Answers

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    MichaelPascoeMichaelPascoe Member Posts: 1,773 PRO
    edited November 2023

    Hi @matias_ramirez, this sounds like a bug. I recommend opening an Onshape support ticket. While viewing your document, select the ? icon. From there you can contact support. It will be best if you are able to re-create the issue so they will know the steps you took.

                                                                              


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    matias_ramirezmatias_ramirez Member Posts: 9 EDU
    after trying many ways, I found that the image must be 1:1 proportion. if it is different I got the issue.
    Decided to edit and crop my images before importing to OnShape
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