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OnShape wont load drawings on school network.

adam_schmidt563adam_schmidt563 Member Posts: 2 EDU
in Drawings
About a month ago onshape stopped loading drawings. For a couple of weeks you could refresh the drawing or clear your cache and it would work but now nothing. When I switch to staff internet that's unfiltered it immediately works. IT has been looking into it but doesn't have a good answer yet. Shows websocket connection is good on compatability page but is blocked on the document.




Comments

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 392
    Please ask your IT team how they are whitelisting Onshape DNS names especially for websockets. They are probably going to need to open up the rule so that all of "*.onshape.com" is allowed. We are working on making this better, but those changes haven't been rolled out to production yet.
    John Rousseau / VP, Technical Operations / Onshape Inc.
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