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christopher_seymourchristopher_seymour Member Posts: 5
This suddenly occured and cannot access my files

Comments

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 358
    Hi @christopher_seymour. Are you an Avast customer? Specifically Avast AntiTrack? Avast AntiTrack and CCleaner Kamo have been identified as blocking Onshape websockets. As a test, can you disable Avast and kill the Avast processes? Disabling is not sufficient. 

    I have opened a support ticket with Avast, but since we are not a customer I'm not sure how much response I am going to get. 
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 358
    Can you try the processes here? https://support.avast.com/en-us/article/284/#mac
    You will want to try whitelisting "cad.onshape.com" and "cad-euw1.onshape.com".
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • christopher_seymourchristopher_seymour Member Posts: 5
    Not using Avast
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