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Onshape is not connected....what does this mean?

robert_girimonte675
robert_girimonte675 Member Posts: 2 ✭
edited July 2016 in Community Support
I am using Google chrome to try and run this program for the first time without success.

This is the message i am getting...

Answers

  • 3dcad
    3dcad Member, OS Professional, Mentor Posts: 2,483 PRO
    It means that Onshape has lost connection. Are you on stable connection?
    //rami
  • lougallo
    lougallo Member, Moderator, Onshape Employees, Developers, csevp, pcbaevp Posts: 2,020 image
    @robert_girimonte675  Use the ? menu -> Feedback and send us a ticket from that document so we can check into a few things.  Might be a blocked websocket connection.
    Lou Gallo
    Sr. Director of Product Definition. UX and Support
  • robert_girimonte675
    robert_girimonte675 Member Posts: 2 ✭
    Onshape gets stuck while waiting for....us28.zopim.com
  • shashank_aarya
    shashank_aarya Member Posts: 265 ✭✭✭
    @robert_girimonte675 Generally if you keep your Onshape window idle for long time this message will be displayed. But data will be auto saved. If you close this message window, browser will get refreshed to normal. Sometimes whenever the document is too heavy to handle by internet download speed, Onshape may lose stable connectivity and the same message appears.
  • michael_raub
    michael_raub Member Posts: 1 ✭
    had this same issue, lost all my data.

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