Onshape blurred in Firefox

john_smith077

Hello

In Firefox, even after I "reset" the zoom, Onshape is distinctly blurred - particularly compared to Google Chrome.

I think it is something to do with the fact that I have had to increase my Windows (8.1) DPI setting up to "Medium 125%" due to having a high resolution screen and wanting to have text at a sensible size. [See right-click on Desktop ==> Personalise ==> Display ]

Is there any easy solution to this?

J

philip_thomas

John, thank you for your post.
We test a number of browsers against a number of operating systems and yes, from time to time we find a 'less than optimal' experience in some combinations. Sometimes it's just a new version of the browser that needs to be installed, sometimes it's a bug that we log with the browser provider and sometimes (our least favorite) we will modify our code to detect that specific combination and handle it slightly differently.
Chances are that at some future point in time, your preferred browser/operating-system will again work perfectly well. In the meantime, please feel free to try some other browser (Chrome?) to see if you like the display better (and alway submit a support ticket so that we can track this stuff).
Thank you for your support of Onshape.

dmitriy_dedkov

John, we are working on a fix to this issue which relates to browser zoom and support for retina displays.

In the meantime try zooming out in firefox with Ctrl '-'. It may solve the issue you are seeing.

philip_thomas

John, thank you for your post.
We test a number of browsers against a number of operating systems and yes, from time to time we find a 'less than optimal' experience in some combinations. Sometimes it's just a new version of the browser that needs to be installed, sometimes it's a bug that we log with the browser provider and sometimes (our least favorite) we will modify our code to detect that specific combination and handle it slightly differently.
Chances are that at some future point in time, your preferred browser/operating-system will again work perfectly well. In the meantime, please feel free to try some other browser (Chrome?) to see if you like the display better (and alway submit a support ticket so that we can track this stuff).
Thank you for your support of Onshape.

dmitriy_dedkov

John, we are working on a fix to this issue which relates to browser zoom and support for retina displays.

In the meantime try zooming out in firefox with Ctrl '-'. It may solve the issue you are seeing.

john_smith077

I have to hit Control / "-" not once but twice.  

OK now the clarity is excellent. Thanks. 
Obviously many new users won't discover this for themselves so the core problem does need solving.

J
 

valentin_bersier

Hello,

I have a 4K monitor on Windows 8.1 and have controls and text set to 150% inside Windows' Control Panel. I have to zoom out 4 times with Ctrl+- (to 67%) in Chrome 56.0.2924.87 in order to have sharp graphics. But then the buttons and text are really small. Could you please add high-dpi display support? Or a means of scaling up GUI elements inside OnShape.

Thanks!

Evan

@valentin_bersier: please see the Environment profile settings section in this portion of the help: https://cad.onshape.com/help/#user-preferences.htm

Turning on "Match pixel density" should result in the view matching your monitors settings.