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Browser Issues in Edge Since Last Update

euan_dykeseuan_dykes Member Posts: 30 PRO

Hi Onshape,

I've got a new bug, since the last update with the change to the starting page UI.

Just about every time I go to load a tab to continue to work on a document, it cycles through this load and close loop.

I don't think it's Onshape, rather something with the browser and Onshape. Sometime the Favorites dialog pops up.
I'm opening it from the recent document list and it starts the loop. To stop it I go back to home and find the document in it's project folder, then it seems to load ok.

However if I switch to another tab and come back it starts doing it again. Like something is triggering a refresh when Onshape loads the document.

I also loose my 3D mouse control and minimising the window and restoring it seems to fix it again.

Home office I have also Edge, and that's not doing it there.

It's frustrating as Onshape is usually so stable.

Comments

  • S1monS1mon Member Posts: 3,745 PRO

    What browser, browser version, and operating system?

    Simon Gatrall | Product Development Specialist | Open For Work

  • dave_lapthornedave_lapthorne Member, Onshape Employees, csevp Posts: 38 image

    Please submit a support ticket on this. I do all my QA testing in Edge and haven't run into this issue.

    Onshape Senior QA Engineer
  • euan_dykeseuan_dykes Member Posts: 30 PRO

    I never raised a support ticket as I found a fix. I deleted the cache from the browser and restarted the PC. After that it came right and haven't had the issues since. I have Windows 11 and Edge. I also use the workspaces in Edge and tabs build up.

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