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Need help deciphering tech support message

joshtargojoshtargo Member Posts: 465 EDU

I received this message but don't see anything in the performance panel like she is describing. this is still to figure out the "retrieving data for 1 body" message that slows down our documents

"What I did to determine the issue was start by opening the performance panel in the Part Studio you linked initially https://cad.onshape.com/documents/24c16e53d0822e18521724c6/w/66db50fd4224f523c9a6b1c1/e/8eb92837b5368acb3baa7ce6) and I noticed the warning for 1700+ FeatureScript modules. If you click the warning, a little message appears in the performance panel indicating that this is caused by Deriveds and custom features, so I went through and opened the first Derived, and noticed that it had something like 1100 FeatureScript modules being imported. From here, I sifted through the Derived and custom features, and opened the screw feature, went to the workspace and saw it had 1000+ modules being imported. That is how I narrowed down the issue- all of these features are available for users as well, it's just not something most people know to look for."

2026-01-30 09 43 08.png

Comments

  • Kevin_CowlesKevin_Cowles Member, Onshape Employees Posts: 56 PRO

    I think they saw the "FeatureScript modules imported" in a different tab's performance panel (see image) and sounds like the problem-child feature was removed. That is just a general performance warning that can slow down Part Studio regeneration, and not related to the retrieving body message. The retrieving bodies is related to the "Level of Detail Improvement to Graphics update from September", that was referenced in this Thread (which I'm trying to get a clear answer to).

    The intention of the "retrieving data for x bodies" warning is just a notification of what is going on in the background, graphics-wise. It should never CAUSE slowness, just report on it. Essentially, as you zoom into/reveal more of the model, Onshape will progressively refine graphics as required and "retrieve" that data. BUT it should allow you full functionality while you are seeing that "retrieving data" warning. Rotation, edits, etc.

    image.png
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