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Some “Improvements to Onshape” forum topics return 401 Unauthorized

Maksym_Rud_
Maksym_Rud_ Member Posts: 1 EDU

Hi everyone,

Since at least August 13, I have been unable to open some topics in the “Recent Improvements” section.

Instead, I get a “Permission Problem” with a 401 Unauthorized error from:

https://onshape.zendesk.com/api/v2/tickets/show_many

For example, these topics do not open for me:

At the same time, other topics in the same section open normally.

Best Answers

  • lougallo
    lougallo Member, Moderator, Onshape Employees, Developers, csevp, pcbaevp Posts: 2,020 image
    Answer ✓

    This is something I am working with our vendor on. I know the prob but the fix works for a day.

    Lou Gallo
    Sr. Director of Product Definition. UX and Support
  • EvanReese
    EvanReese Member, Mentor Posts: 3,059 PRO
    Answer ✓

    I ran into this today, but you can still go here and see it: https://www.onshape.com/en/resource-center/what-is-new/

    Evan Reese
    The Onsherpa | Reach peak Onshape productivity
    www.theonsherpa.com
  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    Answer ✓

    This was caused by an integration with Zendesk (our support ticket system). You may have to clear your cookies to get it to work again.

    Senior Director, Technical Services, EMEA

Answers

  • michael3424
    michael3424 Member Posts: 783 ✭✭✭✭

    Ditto, same for me on at least the last link.

  • lougallo
    lougallo Member, Moderator, Onshape Employees, Developers, csevp, pcbaevp Posts: 2,020 image
    Answer ✓

    This is something I am working with our vendor on. I know the prob but the fix works for a day.

    Lou Gallo
    Sr. Director of Product Definition. UX and Support
  • EvanReese
    EvanReese Member, Mentor Posts: 3,059 PRO
    Answer ✓

    I ran into this today, but you can still go here and see it: https://www.onshape.com/en/resource-center/what-is-new/

    Evan Reese
    The Onsherpa | Reach peak Onshape productivity
    www.theonsherpa.com
  • NeilCooke
    NeilCooke Moderator, Onshape Employees Posts: 6,099 image
    Answer ✓

    This was caused by an integration with Zendesk (our support ticket system). You may have to clear your cookies to get it to work again.

    Senior Director, Technical Services, EMEA