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Some “Improvements to Onshape” forum topics return 401 Unauthorized
Hi everyone,
Since at least August 13, I have been unable to open some topics in the “Recent Improvements” section.
Instead, I get a “Permission Problem” with a 401 Unauthorized error from:
https://onshape.zendesk.com/api/v2/tickets/show_many
For example, these topics do not open for me:
At the same time, other topics in the same section open normally.
Best Answers
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This is something I am working with our vendor on. I know the prob but the fix works for a day.
Lou Gallo
Sr. Director of Product Definition. UX and Support0 -
I ran into this today, but you can still go here and see it: https://www.onshape.com/en/resource-center/what-is-new/
1 -
This was caused by an integration with Zendesk (our support ticket system). You may have to clear your cookies to get it to work again.
Senior Director, Technical Services, EMEA0
Answers
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Ditto, same for me on at least the last link.
0 -
This is something I am working with our vendor on. I know the prob but the fix works for a day.
Lou Gallo
Sr. Director of Product Definition. UX and Support0 -
I ran into this today, but you can still go here and see it: https://www.onshape.com/en/resource-center/what-is-new/
1 -
This was caused by an integration with Zendesk (our support ticket system). You may have to clear your cookies to get it to work again.
Senior Director, Technical Services, EMEA0
