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Issues with KeyShot

CadmanCadman Member Posts: 12 ✭✭
in App Store & Partners Apps
Has anyone downloaded and installed KetShot rendering software that is available on the OnShape App Store? I did, following the directions and it downloaded and installed ok. However, when I attempt to run it I get a Windows error stating that something caused this application to stop working and it shuts down.

I have  yet to even get it to open successfully.

Any ideas?

Randy

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    heine_stokholm706heine_stokholm706 Member, Developers Posts: 1 ✭
    Are you perhaps on a Dell computer? There is a known issue when running dell backup and recovery software.

    Otherwise I would contact support@luxion.com directly.

    - Heine
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    CadmanCadman Member Posts: 12 ✭✭
    No.... I am using an HP Pro.

    Thank you for the reply. I will try to contact their support.
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