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My private account indicates that I have 6 of 10 documents used. I actually have 0 documents.

larmie_hamilton
larmie_hamilton Member Posts: 1 ✭✭
in Community Support
My private account indicates that I have 6 of 10 documents used.  I actually have 0 documents. I deleted the practice ones that I used to learn Onshape

Answers

  • cadmando
    cadmando Member Posts: 68 ✭✭
    Have you emptied your Trash Bin

    Graham
  • jakeramsley
    jakeramsley Member, Moderator, Onshape Employees, Developers, csevp Posts: 669 image
    Documents that are in the trash count against your private document limit as well.  If that is not the issue, please open a ticket with support and we will investigate.
    Jake Ramsley

    Director of Quality Engineering & Release Manager              onshape.com
  • viru
    viru Member, Developers Posts: 619 ✭✭✭✭
    @larmie_hamilton , Please check in the Trash folder. After deleting any document it will move in trash folder. Your private account indicates that you have 6 of 10 documents used because after practice you have deleted six document which moved in thrash folder. Therefore always remember to empty the trash folder.
  • l_
    l_ Member Posts: 5 ✭✭
    I see 4 documents used (4 of 10 Private documents )and I only have one that is shown and my trash is empty is there anything else I can try?
  • l_
    l_ Member Posts: 5 ✭✭
    mine was fixed when i changed to the iPad pro jus now it now shows the correct count of one
  • andy_kronquist
    andy_kronquist Member Posts: 5 ✭
    edited April 2016
    Mine shows 6 of 10 documents too. There's nothing in the trash, and only one other document. I'm using exactly the same storage space as the size of my one document, and I see this on multiple computers, so it's a cloud thing, not a local thing.
    AEKron

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