My private account indicates that I have 6 of 10 documents used. I actually have 0 documents.

larmie_hamilton

My private account indicates that I have 6 of 10 documents used.  I actually have 0 documents. I deleted the practice ones that I used to learn Onshape

cadmando

Have you emptied your Trash Bin

Graham

jakeramsley

Documents that are in the trash count against your private document limit as well.  If that is not the issue, please open a ticket with support and we will investigate.

viru

@larmie_hamilton , Please check in the Trash folder. After deleting any document it will move in trash folder. Your private account indicates that you have 6 of 10 documents used because after practice you have deleted six document which moved in thrash folder. Therefore always remember to empty the trash folder.

l_

I see 4 documents used (4 of 10 Private documents )and I only have one that is shown and my trash is empty is there anything else I can try?

l_

mine was fixed when i changed to the iPad pro jus now it now shows the correct count of one

andy_kronquist

Mine shows 6 of 10 documents too. There's nothing in the trash, and only one other document. I'm using exactly the same storage space as the size of my one document, and I see this on multiple computers, so it's a cloud thing, not a local thing.