3D connexion not working

mechanical_cad

Hello, I was very happy in the morning when I saw the Onshape update and especially support of 3D coonexion mouse. I have Space Navigator, but it is not working correctly. Working is only zoom and buttons. Nothing else. The latest driver is installed. Operating system is Windows 7 x64. It is working very nice with his built in test software. Please help! Thanks! 

NeilCooke

Hi @mechanical_cad - the update was specifically for Mac OS, but the Windows driver should have been working fine since last August. Unfortunately we have no control over this. Can you ask 3Dconnexion support?

NeilCooke

Hi @mechanical_cad - the update was specifically for Mac OS, but the Windows driver should have been working fine since last August. Unfortunately we have no control over this. Can you ask 3Dconnexion support?

mechanical_cad

Okay, Thank you!

mechanical_cad

Hi again, I have no answer at this moment from 3Dconnexion, but I decided to try it on my home PC which is Windows 10 PC and it is working just fine. We have a lot of restrictions at work and I will have to find the problem.
Thanks again!
Ivaylo

max_2

Hi, @mechanical_cad did you solve this? I have exactly the same issue (on my work computer with windows 7 x64) and so do my colleagues. I have spoken to some Onshape support people but they haven't been able to help. I suspect it's some restriction our ICT has in place but I'm having trouble isolating what it might be..

It would be nice if Onshape offered a bit more support for this rather than passing the blame onto 3dconnexion (even if it is their problem)

charley

This issue just came up for me today, even though I've been successfully using my 3Dconnexion device with Onshape for months.

mechanical_cad

max_2 said:

Hi, @mechanical_cad did you solve this? I have exactly the same issue (on my work computer with windows 7 x64) and so do my colleagues. I have spoken to some Onshape support people but they haven't been able to help. I suspect it's some restriction our ICT has in place but I'm having trouble isolating what it might be..

It would be nice if Onshape offered a bit more support for this rather than passing the blame onto 3dconnexion (even if it is their problem)

charley said:

This issue just came up for me today, even though I've been successfully using my 3Dconnexion device with Onshape for months.

I think I just had to restart the computer after installing the drivers. Shame on me, but as I remember it solves my problem. Try Uninstall, Install again and restart and if it's still not working maybe the problem is for your IT department. It is working correctly now on my work Win 7 x64 PC with a lot of restrictions.