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Sign in problems with "Duplicate Forum ID"
john_rousseau
Member, Onshape Employees, Developers Posts: 402 
With the Onshape update deployed today, some users are receiving a "Duplicate Forum ID" message when trying to sign in.
The check is valid in that there are 2 or more accounts that have this same forum ID, but we did not realize how common this was before pushing this update. We are in the process of creating and deploying a new update that will relax this check until we have a better way of handling it.
I apologize for the inconvenience. If you are blocked from signing in, please contact support (via email to support@onshape.com) and we will update your accounts to not be in conflict.
Please monitor http://status.onshape.com for updates to this issue.
The check is valid in that there are 2 or more accounts that have this same forum ID, but we did not realize how common this was before pushing this update. We are in the process of creating and deploying a new update that will relax this check until we have a better way of handling it.
I apologize for the inconvenience. If you are blocked from signing in, please contact support (via email to support@onshape.com) and we will update your accounts to not be in conflict.
Please monitor http://status.onshape.com for updates to this issue.
John Rousseau / VP, Technical Operations / Onshape Inc.
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