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Is anyone else having performance issues today? Friday May 13, 2016
jackson_king
OS Professional Posts: 80 PRO
in General
I have been having very slow loads and feature performance today (yesterday was very fast!!) Is OS pushing another update?? When I control+d, ping time is in the 60ms range and frame rate is just fine but many times there is no server listed, sometimes there is.... I have tried both safari and chrome. anyone else having any issues?
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Best Answers
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ilya_baran
Onshape Employees, Developers, HDM Posts: 1,211 
We are currently experiencing some issues and are working to remedy them. http://status.onshape.com/ will have up-to-date information. We apologize for the inconvenience.Ilya Baran \ VP, Architecture and FeatureScript \ Onshape Inc5 -
john_rousseau
Member, Onshape Employees, Developers Posts: 392
Yes, we had some pretty severe performance problems today. I want to apologize for any disruption to your work. As Ilya pointed out, http://status.onshape.com is a good place to check if you are seeing problems.
One of our older database clusters got loaded down by a combination of work to move existing documents to multiple new database clusters and a bug with how our very popular tutorial documents are handled. This is why you may have noticed the tutorials 1-3 disappear for a few hours today.
We are making some code changes to fix both of these problems and will be rolling them out as soon as they are ready for production. We appreciate your patience and apologize for any loss of productivity.John Rousseau / VP, Technical Operations / Onshape Inc.5
Answers
One of our older database clusters got loaded down by a combination of work to move existing documents to multiple new database clusters and a bug with how our very popular tutorial documents are handled. This is why you may have noticed the tutorials 1-3 disappear for a few hours today.
We are making some code changes to fix both of these problems and will be rolling them out as soon as they are ready for production. We appreciate your patience and apologize for any loss of productivity.