Descriptions Reverting Back to Previous Versions

Gavin_Munro

Hi, 

I am getting frustrated with Onshape. I have a 948 MB file that I have been honing for some weeks now. I am tidying up the part names, descriptions and part numbers but they keep reverting back to a previous version. Is it because the file is getting too big? I have made a copy and its only 25 MB, so presumably the history is all removed in the copy, making it much smaller and easier to handle?

viru

@munro_gavin,Generally it is not happening. Can you please open a support ticket and give some more details to Onshape support team they definitely help you.

If you would like help with a document or you have encountered a bug, you opt to Share the document with Onshape support by clicking the Share with Onshape support toggle button at the bottom left of the dialog. When shared, the toggle button turns blue.

When a document is shared with Onshape support, the Share toggle button turns blue; at any time you can unshare the document with Onshape support by clicking the toggle link again.

To open a support ticket within Onshape, click on the '?' symbol on the top right of the screen and then click on "Feedback" in the menu.




There will be a dialog to add a message and an option to share the document with the Onshape team.

Kindly refer below video link for more detail.
https://www.onshape.com/videos/feedback-tool