Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.
First time visiting? Here are some places to start:- Looking for a certain topic? Check out the categories filter or use Search (upper right).
- Need support? Ask a question to our Community Support category.
- Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
- Be respectful, on topic and if you see a problem, Flag it.
If you would like to contact our Community Manager personally, feel free to send a private message or an email.
webgl not work on my desktop
The desktop has a dual core Athlon cpu and a Nvidia gs7100 gpu running the recommended propriety driver (the laptop has a quad core Pentium and a nvidia gpu). The laptop developed a similar issue with Firefox in the last couple of weeks but has been cured. Prior to and since then I have been able to open and work on models with the laptop.
With the desktop computer, I have not been able to get either Chromium or Firefox to display any of the models I select to show on screen. I have one model that has a drawing tab that will display without the dimensions showing until a mouse movement then the screen goes blank.
I have been trying to prove that webgl is turned on and what tests I've managed to do, say it is on.
The problem being with both browsers makes me think that it is a system issue.
Apart from getting a new gpu, does anyone have any ideas how I can trouble shoot this?
Thanks.
Best Answer
-
bradley_sauln Moderator, Onshape Employees, Developers Posts: 373
A lot of this has to do with if you have a custom build and the browsers not detecting the set up so it thinks that your graphics can't handle webGL, which probably isn't the case.
To address the issue you are having with Firefox, could you just go to this link in FF to first make sure you're good to go: https://cad.onshape.com/check
If you don't see all green checks let me know (but you should).
Then you can follow these instructions:
In FireFox
First, enable WebGL:
In the address bar type about:config
Search for webgl.disabled
Ensure that its value is false (any changes take effect immediately without relaunching Firefox)
Then inspect the status of WebGL:
Go to about:support
Inspect the WebGL Renderer row in the Graphics table:
If the status contains a graphics card manufacturer, model and driver (eg: "NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine"), then WebGL is enabled.
If the status is something like "Blocked for your graphics card because of unresolved driver issues" or "Blocked for your graphics driver version", then your graphics card/driver is blacklisted.
If your graphics card/drivers are blacklisted, you can override the blacklist. Warning: this is not recommended!. To override the blacklist:
Go to about:config
Search for webgl.force-enabled
Set it to true
(Like Chrome, Firefox has a Use hardware acceleration when available checkbox, inPreferences > Advanced > General > Browsing. However, unlike Chrome, Firefox does not require this checkbox to be checked for WebGL to work.)
6
Answers
A lot of this has to do with if you have a custom build and the browsers not detecting the set up so it thinks that your graphics can't handle webGL, which probably isn't the case.
To address the issue you are having with Firefox, could you just go to this link in FF to first make sure you're good to go: https://cad.onshape.com/check
If you don't see all green checks let me know (but you should).
Then you can follow these instructions:
In FireFox
First, enable WebGL:
In the address bar type about:config
Search for webgl.disabled
Ensure that its value is false (any changes take effect immediately without relaunching Firefox)
Then inspect the status of WebGL:
Go to about:support
Inspect the WebGL Renderer row in the Graphics table:
If the status contains a graphics card manufacturer, model and driver (eg: "NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine"), then WebGL is enabled.
If the status is something like "Blocked for your graphics card because of unresolved driver issues" or "Blocked for your graphics driver version", then your graphics card/driver is blacklisted.
If your graphics card/drivers are blacklisted, you can override the blacklist. Warning: this is not recommended!. To override the blacklist:
Go to about:config
Search for webgl.force-enabled
Set it to true
(Like Chrome, Firefox has a Use hardware acceleration when available checkbox, inPreferences > Advanced > General > Browsing. However, unlike Chrome, Firefox does not require this checkbox to be checked for WebGL to work.)
Twitter: @bradleysauln