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Onshape perpetually hangs on 'Loading drawing'
dylan_gunn
Member Posts: 6 EDU
in Drawings
Hi, this is my first forum post so please forgive me if it's in the wrong location.
For the past couple of days I have been almost completely unable to access any of my 2D drawings. I have been making updates to a part studio that contains approximately 20 custom parts and a large number of purchased parts, primarily imported CAD files from McMaster.
My edits to the part studio are now complete, and I need to update the 2D files for release to production. I began this process yesterday afternoon (say 4pm, Vancouver, Canada) but quickly ran into trouble. While I have been able to update a few drawings, Onshape often hangs indefinitely when I open the drawing tab for a particular part, with a spinning wheel in the center and the message 'Loading drawing'. Clicking the yellow circular icon to update to the newest part has no impact.
Today the problem is much worse and I have only been able to access a single drawing (11am Vancouver). When I try to make edits, however, it hangs perpetually with the small spinning circle.
I have tried both Chrome and Firefox, with no difference between the two. A colleague in Ontario is also experiencing the same issue. The model has not changed that significantly, and my internet connection is fine. I have tried restarting, reloading, etc. I cannot share the confidential design files.
I see in the forums that Onshape has reported issues with drawings in Europe, but nothing in North America. Is anyone else experiencing these issues?
This couldn't come at a worse time as we have a production schedule lined up and the shop is sitting idle waiting for parts. I really do like Onshape and I think it holds tremendous promise, but these sorts of sporadic issues make me very nervous about further committing to this platform.
Any assistance or suggestions is appreciated.
For the past couple of days I have been almost completely unable to access any of my 2D drawings. I have been making updates to a part studio that contains approximately 20 custom parts and a large number of purchased parts, primarily imported CAD files from McMaster.
My edits to the part studio are now complete, and I need to update the 2D files for release to production. I began this process yesterday afternoon (say 4pm, Vancouver, Canada) but quickly ran into trouble. While I have been able to update a few drawings, Onshape often hangs indefinitely when I open the drawing tab for a particular part, with a spinning wheel in the center and the message 'Loading drawing'. Clicking the yellow circular icon to update to the newest part has no impact.
Today the problem is much worse and I have only been able to access a single drawing (11am Vancouver). When I try to make edits, however, it hangs perpetually with the small spinning circle.
I have tried both Chrome and Firefox, with no difference between the two. A colleague in Ontario is also experiencing the same issue. The model has not changed that significantly, and my internet connection is fine. I have tried restarting, reloading, etc. I cannot share the confidential design files.
I see in the forums that Onshape has reported issues with drawings in Europe, but nothing in North America. Is anyone else experiencing these issues?
This couldn't come at a worse time as we have a production schedule lined up and the shop is sitting idle waiting for parts. I really do like Onshape and I think it holds tremendous promise, but these sorts of sporadic issues make me very nervous about further committing to this platform.
Any assistance or suggestions is appreciated.
0
Comments
When a document is shared with Onshape support, the Share toggle button turns blue; at any time you can unshare the document with Onshape support by clicking the toggle link again.
I have finished with drawings for now but will keep an eye out for the issue and share the relevant files with support if I see the issue come up again.
refreshing the page results in multiple logged in users (All of which are myself) and a perpetual loadscreen