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My documents are not loading
wayne_jayes
Member Posts: 13 ✭✭
When I click on a document from the documents page the page tries to load but after a short while it grays out and I get the following mesage at the top of the screen ""Onshape is not connected. Your document is saved. You can refresh the browser to continue working on this document or return to the Documents page." and the "Loading workspace" with the circling spokes appears in the centre of the page, BUT no document appears. This proble occurs wih all of the documents I have tried to load this morning.
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Best Answers
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NeilCooke Moderator, Onshape Employees Posts: 5,688@wayne_jayes we are aware of an issue and are working on it now - thank you for your patience.Senior Director, Technical Services, EMEAI5
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john_rousseau Member, Onshape Employees, Developers Posts: 392John Rousseau / VP, Technical Operations / Onshape Inc.5
Answers
When a document is shared with Onshape support, the Share toggle button turns blue; at any time you can unshare the document with Onshape support by clicking the toggle link again.