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Integrated Cloud App is not available

tlewis3348tlewis3348 Member Posts: 20 ✭✭
in App Store & Partners Apps
As the screenshot shows below, I have subscribed to Intact Solutions' simulation app:



However, when I go to use this app in a model, I see what is shown in the image below:



I'm not sure if this matters, but the behavior is the same whether I'm currently in an assembly or a part.  Am I doing something wrong here?  If so, what should I be doing to use the app?
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Comments

  • Jason_SJason_S Moderator, Onshape Employees, Developers Posts: 213
    Are you, per chance, running Firefox on a Windows machine? If so, please use the feedback tool and file a bug. 

    For now, use Chrome instead. We will have this fixed very soon.

    Thanks!

    Jason
    Support & QA
  • tlewis3348tlewis3348 Member Posts: 20 ✭✭
    Nope, I'm on Chrome on Windows 7.  Also, the problem is still there when I try to use the app from Incognito Mode (i.e. without any Chrome extensions).
  • Jason_SJason_S Moderator, Onshape Employees, Developers Posts: 213
    Alright, can you go to the question mark button in the top right of your document and file a bug? This will allow us to get more information and get this fixed for you. Thanks!
    Support & QA
  • tlewis3348tlewis3348 Member Posts: 20 ✭✭
    Done.  Thanks for your help!
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