Why did I get this error message and lose my work?

jon_woellhaf

I was working on <https://cad.onshape.com/documents/2c8d710d44ef7b0b6dbff2aa/w/dd3d4b0cded11326c1ff7918/e/e0a20c7b2b0c0957373c2095>.

Lost only about 15 minutes of work. Fortunately.

john_rousseau

Hi @jon_woellhaf. I agree, that's completely unacceptable and generally unheard of with Onshape. I have looked through the server logs and see a bunch of disconnections from your client, but nothing that would indicate that we were unable to save any of your changes. It's possible to lose the very last change you were making if your client gets disconnected, but I've never heard of losing 15 minutes worth of work.

Please open a support ticket and provide as much information as you can. I apologize for the loss and frustration. We've done lots of work to prevent events like this from happening.

john_mcclary

It happens from time to time, just bad connection.. refresh and keep living.

jon_woellhaf

After refresh my allegedly saved work was gone. I am supposed to live with this? Unacceptable.

john_rousseau

Hi @jon_woellhaf. I agree, that's completely unacceptable and generally unheard of with Onshape. I have looked through the server logs and see a bunch of disconnections from your client, but nothing that would indicate that we were unable to save any of your changes. It's possible to lose the very last change you were making if your client gets disconnected, but I've never heard of losing 15 minutes worth of work.

Please open a support ticket and provide as much information as you can. I apologize for the loss and frustration. We've done lots of work to prevent events like this from happening.

3dcad

@john_rousseau
How is it these days with sketch create/edit and disconnect - do you save unfinished sketch without user acceptance or do you decline it? I haven't had disconnect problems in a while..

Only work I have ever lost was some sketch editing and I tend to accept+begin new edit every once in a while to get rollback points into history list.

jon_woellhaf

I opened a support ticket, as suggested, and received a quick response and very satisfactory answer. Onshape support is superlative!

Jon