Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.

First time visiting? Here are some places to start:

  1. Looking for a certain topic? Check out the categories filter or use Search (upper right).
  2. Need support? Ask a question to our Community Support category.
  3. Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
  4. Be respectful, on topic and if you see a problem, Flag it.

If you would like to contact our Community Manager personally, feel free to send a private message or an email.

Onshape emails going to spam because email verification fails

gyrexgyrex Member Posts: 25
edited May 2017 in Account and subscriptions
All emails from onshape are going straight to spam because email verification fails:

SPF:PASS with IP 2a00:1450:400c:c09:0:0:0:22b Learn more
DKIM:PASS with domain vanillaforums.com Learn more
DMARC:FAIL Learn more

ARC-Authentication-Results: i=2; mx.google.com;
       dkim=pass header.i=@vanillaforums.com;
       dkim=pass header.i=@sendgrid.info;
       arc=pass (i=1 spf=pass spfdomain=onshape.com dkim=pass dkdomain=vanillaforums.com dkim=pass dkdomain=sendgrid.info dmarc=pass fromdomain=onshape.com);
       spf=pass (google.com: domain of johndouglaspark+caf_=<content removed> designates 2a00:1450:400c:c09::22b as permitted sender) smtp.mailfrom=johndouglaspark+caf_=<content removed>;
       dmarc=fail (p=REJECT sp=REJECT dis=NONE) header.from=onshape.com

Can someone at onshape please fix this?


Comments

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 240
    Hi @gyrex. Thanks for the report! I will look into this right away.

    -John
    John Rousseau / Director, Technical Operations / Onshape Inc.
Sign In or Register to comment.