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Onshape emails going to spam because email verification fails

gyrexgyrex Member Posts: 25
edited May 2017 in Account and subscriptions
All emails from onshape are going straight to spam because email verification fails:

SPF:PASS with IP 2a00:1450:400c:c09:0:0:0:22b Learn more
DKIM:PASS with domain vanillaforums.com Learn more
DMARC:FAIL Learn more

ARC-Authentication-Results: i=2; mx.google.com;
       dkim=pass header.i=@vanillaforums.com;
       dkim=pass header.i=@sendgrid.info;
       arc=pass (i=1 spf=pass spfdomain=onshape.com dkim=pass dkdomain=vanillaforums.com dkim=pass dkdomain=sendgrid.info dmarc=pass fromdomain=onshape.com);
       spf=pass (google.com: domain of johndouglaspark+caf_=<content removed> designates 2a00:1450:400c:c09::22b as permitted sender) smtp.mailfrom=johndouglaspark+caf_=<content removed>;
       dmarc=fail (p=REJECT sp=REJECT dis=NONE) header.from=onshape.com

Can someone at onshape please fix this?


  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 261
    Hi @gyrex. Thanks for the report! I will look into this right away.

    John Rousseau / Director, Technical Operations / Onshape Inc.
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