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Salesperson Threatened to Close my Free Account if I didn't Take his Sales Call

I am using a free Onshape account for a non-proprietary business use (designing obscure jigs and fixtures that I have no need to keep private).

An Onshape salesperson called me at a very bad time yesterday. When I abruptly told him that I did not have time to talk to him, he said "Well it seems you have time to use the product every day." My response to this was "I'm going to hang up now". He then threatened to delete my free account and said he could do this because I was not a hobbyist.

The Onshape web page for the free version (https://www.onshape.com/products/free) says "At no cost, hobbyists, makers, AND others who are willing to freely share their designs..." It does not mention any restrictions on commercial use as long as you are willing to freely share your designs.

Was this salesperson lying to me or am I violating the terms of service? If the salesperson was lying to me, he should lose his job. If I am violating the terms of service, the text on https://www.onshape.com/products/free should be changed because it is grossly misleading.


  • michał_1michał_1 Member, Developers Posts: 214 ✭✭✭
    I wonder how this topic will unfold.
    Terms of use didn't change since 2015 when a flexible license was a selling point. Back then free license was described also as "for light cad use" and they meant commercial use.
    Onshape stopped making marketing around a license, but it's still a big advantage when someone on a paid account can share a document with a free user (a machine shop) without worrying about license violation.
    Because of that, I doubt Onshape will introduce non-commercial license (which could solve this issue).
    From my perspective, it looks like the original idea for the free plan (very generous) would work if Onshape would be widely adopted, but for now, it seems like business is not balanced enough (Free vs Pro).
  • PauloPaulo Member Posts: 19 ✭✭
    I think you are right, the words need changing. I am sure it used to say not for commercial use.
  • michał_1michał_1 Member, Developers Posts: 214 ✭✭✭
    This thread looks like degraded one, I get no notification and new comments don't push it to the top in a recent category, so I've missed @Paulo_C  comments. Paulo you didn't search enough deep in the link below Free is described as for "Light-Duty Pros" and I'm almost sure that there were other mentions of this term in some discussions.

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