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Double Emails for Release Management?
We have some questions into support about this, but I'm wondering if others out there are getting two emails for each release approval request and release acknowledgment?
Is there something wrong with our workflow?
Simon Gatrall | Staff Mechanical Engineer | Carbon, Inc.
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We apparently had a "email user" and "notify user" step in our workflow. Is this the issue? Does "notify" = "email"?
We previously had this in our workflow:
And now we have
So far we're still seeing the double notification behavior, but we haven't yet sent a new thing through the workflow.
What is the right way to do this?
Simon Gatrall | Staff Mechanical Engineer | Carbon, Inc.
No definitive answer as I've not run into this one, but I'm optimistic that this change will fix it. Can you release a test part without breaking something? It could be also tangled up with user notification settings so may vary between users.
The Onsherpa | Reach peak Onshape productivity
www.theonsherpa.com
Thanks, but it seems that the problem was that we had notifications (email or otherwise) on for both the states and the transitions. We've switched to just the transitions, and now it's working correctly.
Simon Gatrall | Staff Mechanical Engineer | Carbon, Inc.
Ah makes sense. Thanks for reporting back!
The Onsherpa | Reach peak Onshape productivity
www.theonsherpa.com