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just received email about compliance in german
don_b
Member Posts: 156 ✭✭
Kontoüberprüfung / Compliance | Onshape
Inbox
Inbox
- Schaefer, BenjaminTo: me · Tue, Jun 2 at 5:41 AMMessage BodyExternal images are now more secure, and shown by default. Change in Settings
Hallo Donald,
dein Account wurde mir aus Compliance-Gründen gemeldet. Es scheint, dass du unseren kostenlosen Account für gewerbliche Zwecke nutzt, was gegen unsere Nutzungsbedingungen verstößt. Zudem ist deine IP-Adresse öffentlich zugänglich.
Wann hättest du Zeit, um über eine passende Lizenzierung deines Accounts und den Schutz deiner Designs zu sprechen?
Viele GrüßeBenjamin Schaefer
EMEA Account ExecutiveT: +49 89143770051bschaefer@PTC.comBook a 30-minute MeetingOnshape.com
I am not using for commercial purpose but how does this happen and what should I do.
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Best Answer
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NeilCooke
Moderator, Onshape Employees Posts: 6,052 
@don_b when free accounts have excessively high usage, they are flagged. Your documents don't appear to be commercial, but I think it is a good idea that you take the call with Ben to clarify. I'm not sure why this was routed to Ben in Germany, but I will investigate….
Senior Director, Technical Services, EMEA0
Answers
First get a translator in your browser.
Check in with PTC/Onshape to make sure it's not spam.
Don't call the numbers in the email. Look into contacts from PTC site.
AI suggested I make a support ticket to ask about it….are there scams about?
Yeah I got a couple of spam messages through the forum messages recently. I reported them to Onshape staff and they took care of it quickly.
I have not heard back with my support ticket except for they received it. and the name in the e-mail is on Linked in and it might not be a Fisch…. does the forum have a discussion about compliance "commercial use" issues?
@don_b when free accounts have excessively high usage, they are flagged. Your documents don't appear to be commercial, but I think it is a good idea that you take the call with Ben to clarify. I'm not sure why this was routed to Ben in Germany, but I will investigate….
yes they said it was a mistake….being retired and trying to finish my retirement project before I die I do spend a lot to time here….any suggestions as to if I should do anything different so it does not happen again? It did cause some loss of sleep and a scramble about what to do…..