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couldn't delete public documents from my account

franz_balleis127franz_balleis127 Member Posts: 22 ✭✭
in Community Support
As you all know I can't have in my free account more than 10 private documents. That's okay, but now I have the following problem. This is intended to illustrate the image below.


From the displayed 8 (/ of 10) documents are a total of 5 document from me. Where the blue marked properties are not mine, but are apparently counted as private. But this object I can not delete. They still occupy so 3 of 10 private documents.

You can I remove this object from my private account.

regards Franz

Best Answer

Answers

  • mlaflecheCADmlaflecheCAD Member, Onshape Employees, Developers Posts: 179
    You cannot delete documents that you do not own.  You are shared into these documents from other users.  You can remove yourself from the share by right-clicking on the document and choosing the appropriate option.
    Regards,
    Mike LaFleche   @mlaflecheCAD
  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 402
    Hi @franz_balleis127. You are running into an accounting bug that we are in the process of fixing. I've recalculated your document count. Your private document count went from 8 to 4. Sorry for the annoyance.

    -John
    John Rousseau / VP, Technical Operations / Onshape Inc.
  • franz_balleis127franz_balleis127 Member Posts: 22 ✭✭
    Hello John,
    thx for your support. Mistakes happen easily in large systems.
    I have nearly 30 years of programming behind me and I find that before completely known. ;)
    Franz
  • eddie_flemmingeddie_flemming Member Posts: 2 ✭✭
    Hi,
    Has this bug been fixed yet? I only have 3 created documents but my useage shows 6.
    I would like to view more public documents but i am worried i will fill my private quota
    Eddie
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