Welcome to the Onshape forum! Ask questions and join in the discussions about everything Onshape.

First time visiting? Here are some places to start:
  1. Looking for a certain topic? Check out the categories filter or use Search (upper right).
  2. Need support? Ask a question to our Community Support category.
  3. Please submit support tickets for bugs but you can request improvements in the Product Feedback category.
  4. Be respectful, on topic and if you see a problem, Flag it.

If you would like to contact our Community Manager personally, feel free to send a private message or an email.

How do I connect to Onshape?

scott_jennescott_jenne Member Posts: 2
I'm trying to play around with Onshape, but I can't seem to get connected. I'm on a network connection via Chrome, but everytime I try and open or create a document I get an error saying "Onshape is not connected". Has anyone experienced this before? Is it possible that Onshape can't get passed my firewall-ed network connection? Thanks in advance. 

Best Answer

Answers

  • lougallolougallo Member, Moderator, Onshape Employees, Developers Posts: 2,001
    @scott_jenne If you go to the ? menu and select Feedback you can tell us much more about your specific issue.  My guess is websockets.   

    Websockets test: http://www.websocket.org/echo.html

    Your IT might need to allow websocket traffic.
    Lou Gallo / PD/UX - Support - Community / Onshape, Inc.
  • scott_jennescott_jenne Member Posts: 2
    Thanks LouGallo, the websocket test came back showing that my browser does support websockets. I'll try using the feedback route. 
    Thanks!
Sign In or Register to comment.