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How do I connect to Onshape?

scott_jenne
scott_jenne Member Posts: 2 ✭
in Community Support
I'm trying to play around with Onshape, but I can't seem to get connected. I'm on a network connection via Chrome, but everytime I try and open or create a document I get an error saying "Onshape is not connected". Has anyone experienced this before? Is it possible that Onshape can't get passed my firewall-ed network connection? Thanks in advance. 

Best Answer

Answers

  • lougallo
    lougallo Member, Moderator, Onshape Employees, Developers, csevp, pcbaevp Posts: 2,020 image
    @scott_jenne If you go to the ? menu and select Feedback you can tell us much more about your specific issue.  My guess is websockets.   

    Websockets test: http://www.websocket.org/echo.html

    Your IT might need to allow websocket traffic.
    Lou Gallo
    Sr. Director of Product Definition. UX and Support
  • scott_jenne
    scott_jenne Member Posts: 2 ✭
    Thanks LouGallo, the websocket test came back showing that my browser does support websockets. I'll try using the feedback route. 
    Thanks!

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