How do I connect to Onshape?

scott_jenne

I'm trying to play around with Onshape, but I can't seem to get connected. I'm on a network connection via Chrome, but everytime I try and open or create a document I get an error saying "Onshape is not connected". Has anyone experienced this before? Is it possible that Onshape can't get passed my firewall-ed network connection? Thanks in advance. 

lougallo

@scott_jenne In that case, there is not much we can do.  You will need to discuss this with your IT and allow websockets from onshape.com domains.

lougallo

@scott_jenne If you go to the ? menu and select Feedback you can tell us much more about your specific issue.  My guess is websockets.   

Websockets test: http://www.websocket.org/echo.html

Your IT might need to allow websocket traffic.

scott_jenne

Thanks LouGallo, the websocket test came back showing that my browser does support websockets. I'll try using the feedback route. 
Thanks!

lougallo

@scott_jenne In that case, there is not much we can do.  You will need to discuss this with your IT and allow websockets from onshape.com domains.