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Can't open documents

bill_hayesbill_hayes Member Posts: 5
I just tried to open a couple of my documents and this message comes up: You are not allowed to access this document. You may return to the Documents page.

What am I doing wrong?

Best Answer


  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 262
    The issue has been resolved. We apologize for the disruption. 

    The servers in North America were not able to reserve and open documents for a period of time. We are working with engineering to permanently resolve this issue. Many of you were presented with the error message "You are not allowed to access this document". The failure was not in access checking, but the opening itself. We will also try to improve this error message.
    John Rousseau / Director, Technical Operations / Onshape Inc.
  • johannes_jacobsjohannes_jacobs Member Posts: 1
    I can't open any old or new documents, it keeps on saying "a problem repeatedly occurred" and then the document doesn't load, it's been days now, 
  • NeilCookeNeilCooke Moderator, Onshape Employees Posts: 3,269
    @johannes_jacobs can you post the URL for one of the docs you are having problems with?

  • Jake_RosenfeldJake_Rosenfeld Moderator, Onshape Employees, Developers Posts: 1,578

    Please also feel free to contact support about this: https://www.onshape.com/contact
    We take problems like this very seriously,  and are very happy to solve it on day 1, rather than day 10.
    Jake Rosenfeld - Modeling Team
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