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Can't open documents

bill_hayesbill_hayes Member Posts: 5
I just tried to open a couple of my documents and this message comes up: You are not allowed to access this document. You may return to the Documents page.

What am I doing wrong?

Best Answer

Answers

  • john_rousseaujohn_rousseau Member, Onshape Employees, Developers Posts: 240
    The issue has been resolved. We apologize for the disruption. 

    The servers in North America were not able to reserve and open documents for a period of time. We are working with engineering to permanently resolve this issue. Many of you were presented with the error message "You are not allowed to access this document". The failure was not in access checking, but the opening itself. We will also try to improve this error message.
    John Rousseau / Director, Technical Operations / Onshape Inc.
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