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Can't open documents
bill_hayes
Member Posts: 5 ✭✭
I just tried to open a couple of my documents and this message comes up: You are not allowed to access this document. You may return to the Documents page.
What am I doing wrong?
0
Best Answer
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john_rousseau
Member, Onshape Employees, Developers Posts: 392 
We are currently experiencing an issue in North America. Please monitor https://status.onshape.comJohn Rousseau / VP, Technical Operations / Onshape Inc.5
Answers
The servers in North America were not able to reserve and open documents for a period of time. We are working with engineering to permanently resolve this issue. Many of you were presented with the error message "You are not allowed to access this document". The failure was not in access checking, but the opening itself. We will also try to improve this error message.
Please also feel free to contact support about this: https://www.onshape.com/contact
We take problems like this very seriously, and are very happy to solve it on day 1, rather than day 10.