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WebGL problems

sören_svenssonsören_svensson Member Posts: 21 ✭✭
in Community Support
The last few days onshape has crashed WebGL on a regular basis. I usually use Opera (58.0.3135.90), but I've tried Chrome (72.0.3626.121) and FireFox (65.0.1) with the same result. It's not just a specific document, it happens on all of them. Other sites like webglsamples.org works just fine in another tab until onshape crashes webgl.
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    john_mcclaryjohn_mcclary Member, Developers Posts: 3,898 PRO
    Have you checked for graphics driver updates ?
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    sören_svenssonsören_svensson Member Posts: 21 ✭✭
    Yes, I've tried both newest and old drivers. I even tried with another graphics card. I run Ubuntu 18.04 with an Nvidia 560Ti card.
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    john_mcclaryjohn_mcclary Member, Developers Posts: 3,898 PRO
    I notice if I have youtube or some other webgl running in another tab it can cause lag and other conflicts. I assume you have also tried with a single tab?
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    sören_svenssonsören_svensson Member Posts: 21 ✭✭
    Yes, I have. No difference :-(
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    john_mcclaryjohn_mcclary Member, Developers Posts: 3,898 PRO
    are you using proprietry drivers or nouveau?

    I'm seeing turning off hardware acceleration in chrome settings helps people. (kind of defeats the purpose IMHO) 
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    sören_svenssonsören_svensson Member Posts: 21 ✭✭
    It happens with both nvidias proprietary drivers and the nouveau. I haven't tried turning off HW acceleration. I can try it as a test but not as a solution.
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    john_mcclaryjohn_mcclary Member, Developers Posts: 3,898 PRO
    At this point I would recommend contacting support within the document, they can get more meta data and see if there is something deeper that the basic stuff we can recommend on the forum


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    Paul_J_PremakumarPaul_J_Premakumar Member, Onshape Employees Posts: 198
    sören_svensson ,

     A few things to try out 

    1. Can you open the graphics compatibility page and paste a screen shot : https://cad.onshape.com/check ? 
    2. On Chrome can you open chrome://gpu/ and send us the result?
    3. When you experience the crash, do you see any JavaScript console errors in your browsers console window?

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    sören_svenssonsören_svensson Member Posts: 21 ✭✭
    Here are the 2 first ones, I'll send 2 & 3 when it crashes again.
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    EvanEvan Onshape Employees Posts: 62
    @sören_svensson  - does the issue always occur with the same Onshape document/tab?  If so, it's possible that there is something specific about the document that is causing a GPU issue (e.g., exceeding a memory limit).
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    sören_svenssonsören_svensson Member Posts: 21 ✭✭
    No, it doesn't matter which document (and they're all pretty small). Here's an example https://cad.onshape.com/documents/a5325a5e3e745da1d2fea385/w/c249d941c23c0dc20de9ce43/e/ba7995ce1c3f198f6cc0fcba
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