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3D connexion space mouse not working after migrating to a new computer

Alex_Ko
Alex_Ko Member Posts: 2 PRO
in Community Support
Migrated from a 2020 macbook pro, to a 2021 macbook pro... for some reason, the spacemouse remains "greyed out" in the 3D connexion software and the mapping  "3D mouse" is not selectable. Help! 

Answers

  • fnxf
    fnxf Member, User Group Leader Posts: 147 PRO
    Can you try to reinstall the drivers from 3D connexion? https://www.3dconnexion.com/service/drivers.html?_s=p05r0mco7ol93s7716q53nru1g
    Current version of the drivers for Mac is 10.6.5.
  • Alex_Ko
    Alex_Ko Member Posts: 2 PRO
    Yep. I reinstalled the latest 3D connexion drivers multiple times. Then tried the latest Apple system wide update. That did it for some reason.
  • tony_459
    tony_459 Member Posts: 206 ✭✭✭
    edited July 2020
    Try to contact 3D Connexion. Haha. It's been nine months and I still haven't heard back from them---on any of my tech support emails.
    They're not going to respond.
  • john_mcclary
    john_mcclary Member, Developers Posts: 4,091 PRO
    3D connexion has great hardware, but they have no clue how to write a driver.
  • fnxf
    fnxf Member, User Group Leader Posts: 147 PRO
    tony_soares459 said:
    Try to contact 3D Connexion. Haha. It's been nine months and I still haven't heard back from them---on any of my tech support emails.
    They're not going to respond.
    I've had success in getting them to reply, was even able to send them log files which they had a look at. But like @john_mcclary says, they could be better at writing drivers.
  • tony_459
    tony_459 Member Posts: 206 ✭✭✭
    I disagree on the quality of their hardware. I used my very expensive space mouse for three months before the power cord severed at the USB charging dongle. Without charging, the space mouse became useless in days.
    It didn't matter that much because aside from the fun of 3D mousing, the thing had never done anything practical for me... so I quickly switched back to a $10 Logitech mouse, and what do you know, I was just as productive as before...
    But still it would have been appropriate for 3D Connexion to acknowledge my tech support requests and send me a new charging cable given that it was so poorly designed (I can't think of another charging cord, not even Apple's, that didn't have a neck where the cord meets the dongle to better handle the shear and bending stresses in that area).
    So I'm not impressed by their tech support or by the quality of their hardware.

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