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Top-Level Assembly State Bug?

nickolas_koe
nickolas_koe Posts: 2 EDU
in Community Support
I have a top-level assembly composed of multiple subassemblies - on first load the assembly appears correctly, but moving to another tab and then back to the main assembly causes it to display what seems like an older version. Moving individual parts around after suppressing their mates updates them and puts them in the correct position, and refreshing onshape shows the correct assembly.

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Best Answer

  • Matt_Lo
    Matt_Lo Posts: 16 image
    Answer ✓
    We have been seeing this issue and are working to address it. The current, stable workaround is to clear your local display cache and clear your browser cache

Answers

  • john_mcclary
    john_mcclary Posts: 4,095 PRO
    I've been experiencing it too recently. Sometimes many parts are missing as well.
    ctrl+f5 seems to help
  • shawn_crocker
    shawn_crocker Posts: 1,033 PRO
    I have recently seen this as well I think about three times since update before last.  I happened in a way where I was left feeling like I new what was happening but could actually put my finger on it.  It was sort of surreal.  I didn't feel confident enough I hadn't imagined it so I didn't report it.  For me, refreshing my browser put things right.
  • john_mcclary
    john_mcclary Posts: 4,095 PRO
    For me it isn't a previous version I'm seeing.
    Rather it's just parts disappearing.

    I was diving in from assembly to assembly to look at a part. When I pressed the back button to go back up the assembly most of the parts are gone.


    OfCourse F5 fixes it, but this is happening very frequently now since last update at least.


  • john_mcclary
    john_mcclary Posts: 4,095 PRO
    edited May 2022
    I mean, so frequently I just happened again on a similar assembly
    this time I didn't press the back button, but just opened the assembly tab from the tab manager



  • john_mcclary
    john_mcclary Posts: 4,095 PRO
    and again.. last post, I believe my point was made..  :p



  • Ben_Tek_Pac
    Ben_Tek_Pac Posts: 53 PRO
    edited May 2022
    I am having the same issue, when I switch back to the assembly from a part studio, a lot of parts are hidden. they are set to show in the tree but if you toggle the eye icon they come back
  • dirk_van_der_vaart
    dirk_van_der_vaart Posts: 561 ✭✭✭
    Solution, Press Ctrl R , refresh browser and everything is back to normal.
  • Ben_Tek_Pac
    Ben_Tek_Pac Posts: 53 PRO
    dirk_van_der_vaart said:
    Solution, Press Ctrl R , refresh browser and everything is back to normal.
    yes, that works, but you should not have to constantly do that every time you go to the assembly while working on it.
  • NeilCooke
    NeilCooke Posts: 6,097 image
    I hope somebody has created a support ticket?
    Senior Director, Technical Services, EMEA
  • glen_dewsbury
    glen_dewsbury Posts: 1,369 PRO
    John. Please refresh me on what ctrl+f5 means. Can't find ref in help files or short cuts.
    Saw some problems the other day that fit with Nick's description. Wasn't just in one assembly, but the whole document.
  • john_mcclary
    john_mcclary Posts: 4,095 PRO
    glen_dewsbury said:
    John. Please refresh me on what ctrl+f5 means. Can't find ref in help files or short cuts.
    Saw some problems the other day that fit with Nick's description. Wasn't just in one assembly, but the whole document.
    it will force your browser to retrieve data from the server rather than from the cache.
  • john_mcclary
    john_mcclary Posts: 4,095 PRO
    NeilCooke said:
    I hope somebody has created a support ticket?
    no, I didn't yet.
    here is one 301631
  • nickolas_koe
    nickolas_koe Posts: 2 EDU
    I filed a bug report for this and linked back to this forum post.

    Now the problem seems a bit less frequent, and I get this notification when it occurs (and updates after a part figures itself out): 

  • MBartlett21
    MBartlett21 Posts: 2,064 ✭✭✭✭✭
    Another workaround that might be a bit faster than a full refresh is to right-click > hide all instances, right click > show all instances.
    mb - draftsman - also FS author: View FeatureScripts
    IR for AS/NZS 1100
  • Ben_Tek_Pac
    Ben_Tek_Pac Posts: 53 PRO
    I just changed some holes in a part studio and when I went to the assembly nothing had changed and some parts were hidden. I hid all the parts and showed them again and all the holes then corrected to the new position. It might be related, I will see what happens. :-)
  • Matt_Lo
    Matt_Lo Posts: 16 image
    Answer ✓
    We have been seeing this issue and are working to address it. The current, stable workaround is to clear your local display cache and clear your browser cache
  • NeilCooke
    NeilCooke Posts: 6,097 image
    To clear local display cache, press Ctrl+D (twice on Windows), then click the button near the bottom.
    Senior Director, Technical Services, EMEA
  • shawn_crocker
    shawn_crocker Posts: 1,033 PRO
    NeilCooke said:
    I hope somebody has created a support ticket?
    I would but in this case, it seems like a problem that will require me to input a lot of time attempting to showcase it in a way that support feels confident they can bug it.  :).  There is no way I can think of to demonstrate it because as soon as the document gets opened, the issue disappears.
  • NeilCooke
    NeilCooke Posts: 6,097 image
    Thanks @shawn_crocker we have found some examples and are working on it. 
    Senior Director, Technical Services, EMEA
  • shawn_crocker
    shawn_crocker Posts: 1,033 PRO
    Sorry @NeilCooke.  Just being honest.  
  • Ben_Tek_Pac
    Ben_Tek_Pac Posts: 53 PRO
    I have found that it also is causing an issue with measuring in the assembly. I was not able to measure from some parts and when I hid all parts and then showed all parts the measure toll works again.
  • shawn_crocker
    shawn_crocker Posts: 1,033 PRO
    I happened to me just now and I was able to show it.  I made changes to a sub assembly.  The top level assembly is referencing the workspace.  The top level assembly is still showing the old version of the sub assembly until I refresh.


  • Matt_Lo
    Matt_Lo Posts: 16 image
    We just pushed a fix for this. Please let us know if you still experience the problem
  • john_mcclary
    john_mcclary Posts: 4,095 PRO
    Thanks @Matt_Lo
    I love you all at Onshape Support. I'll let you know if I see it again. So far, I haven't seen it in a while.  (Ever since I submitted a ticket, of course! Call the mechanic and the car runs like a million bucks...) :smile:

    Glad you had enough information to isolate a potential cause.
  • shawn_crocker
    shawn_crocker Posts: 1,033 PRO
    I am amazed at how fast fixes for stuff like this come to fruition.
  • NeilCooke
    NeilCooke Posts: 6,097 image
    edited May 2022
    Thanks @shawn_crocker - considering it took us 4 days to find some examples and reproduce it and then less than 24h to fix, QA and ship it, shows the dedication and expertise of the Dev and QA teams. What amazes me is that there is always someone who knows the cause and knows how to fix it!
    Senior Director, Technical Services, EMEA

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